Shipping Costs
Germany
• Free shipping on orders over €45
Below that:
• Small: €4.95
• Medium: €5.65
• Large: €7.15
Europe Zone 1
Austria, Belgium, Czechia, Denmark, Hungary, Luxembourg, Netherlands, Poland, Slovakia, Slovenia
• Small: €9.95
• Medium: €12.95
• Large: €15.95
• X-Large: €21.95
Europe Zone 2
Croatia, Estonia, France, Italy, Latvia, Lithuania, Portugal, Spain, Sweden
• Small: €13.25
• Medium: €15.95
• Large: €19.45
• X-Large: €23.95
Europe Zone 3
Bulgaria, Finland, Greece, Ireland, Romania
• Small: €18.45
• Medium: €20.95
• Large: €26.45
Switzerland
• Up to 2kg (no tracking / no insurance): €19.75
• Up to 5kg (with tracking & insurance): €33.75
⸻
Shipping Information
Processing & Carriers
We ship with DHL, DPD, and Hermes.
Orders are processed and shipped within 24 hours (Mon–Fri).
Estimated delivery times:
• Germany: 1–2 working days (Nov–Dec: 2–4)
• Europe Zones 1–3: 3–5 working days (Nov–Dec: 5–7)
• Switzerland: 3–8 working days (Nov–Dec: 4–9)
If an item is out of stock, we reserve the right not to ship. You’ll be informed immediately and refunded.
Package Tracking / Unclaimed / Returned Parcels
You will receive an original tracking number from Red Hot Foods, which you should reference to track your parcel’s progress.
If the courier is unable to deliver your order directly to your door due to reasons such as no one being home, access issues, or other circumstances, your parcel may be redirected to a nearby parcel shop for collection. If the parcel is redirected to a parcel shop, any further updates will be sent directly by the courier, as they will use the email address you provided at checkout to notify you of where and when to pick up your parcel.
Please track and collect your parcel promptly. If it’s returned to us, we reserve the right to charge:
• Original shipping
• Return shipping
• Reshipping costs (if applicable)
• A restocking fee of €5 or 10% of the order total (whichever is higher) if canceled or not resent
We don’t like to charge, but unclaimed parcels create real costs. Thanks for understanding!
